Ruby Italian Spring Twine

I ordered the string. As far as the quality that's fine. The customer service was my problem. I ordered and a day later wanted to cancel. I tried to call and talk to a person to no avail. I left a message, talked to the chat person 2 times and they said they would rush my request that's someone would contact me 24-48 hrs. I even emailed twice. All times I never once received a reply. Worst service I have recieved for an american company. I will not be coming back here again.